Help Center
Common Questions
The Basics
Tin Prints signs are made from premium, industrial-grade aluminum with a .032" thickness. This makes them sturdy, lightweight, and completely rust-proof.
Absolutely. Our signs feature a UV PLUS! high-gloss coating specifically designed for extended outdoor protection against sun, rain, and snow.
Every Tin Prints sign is designed, printed, and shipped directly from our family-run workshop in Florida, USA.
No, the weathered, vintage, or rusted effects are high-resolution digital prints. The sign itself is smooth-to-the-touch aluminum that will not actually rust.
Installation & Mounting
Hardware is not included, but every sign comes with pre-drilled holes. You can use screws, nails, zip ties, or mounting tape.
Yes. For masonry surfaces, we recommend using masonry screws or high-strength outdoor construction adhesive.
Aluminum has some natural flexibility, allowing it to conform slightly to very gentle curves, but it is primarily designed to be hung on flat surfaces.
UV-rated zip ties or stainless steel screws are the best way to ensure a permanent, weather-proof hold on fences and gates.
Quality & Materials
Our UV PLUS! coating is engineered to resist fading. While nothing is immune to the sun forever, our signs last significantly longer than plastic or cardboard alternatives.
Yes! They are heat-resistant and easy to wipe clean, making them a popular choice for kitchen decor and coffee stations.
We print directly onto the metal surface using industrial digital printers. The ink is cured to the metal and will never peel or flake.
No. All our signs feature rounded safety corners for comfortable handling and a professional finish.
Care & Maintenance
A simple microfiber cloth or a soft damp cloth with a drop of mild dish soap will remove fingerprints and oils instantly.
Yes, standard non-abrasive glass cleaner is safe for our high-gloss UV coating.
Nope! Aluminum is naturally rust-proof, making our signs perfect for bathrooms, pool areas, and coastal environments.
While the high-gloss finish is smooth, it is not officially a whiteboard surface. Permanent markers may stain, so we recommend decorative use only.
Shipping & Orders
We ship signs in rigid, heavy-duty cardboard mailers to prevent bending. Large orders are carefully boxed with protective layering.
Yes! We currently ship to all US states and Canadian provinces. International shipping to other regions is coming soon.
Tracking numbers are emailed automatically the moment your order is scanned by the carrier (usually 1-3 days after ordering).
Cancellations are accepted within 12 hours of purchase. Once an order enters our printing queue, it cannot be canceled.
Customization
Yes. Please provide a high-resolution version of your logo for the best results on metal.
We accept .JPG, .PNG, and .HEIC files. High-resolution files (over 2MB) usually produce the sharpest results.
Look for our "Personalized" collection for designs where you can add names, dates, or custom sayings.
Currently, we only offer 8x12" and 12x18". We've found these two sizes are perfect for 99% of home and business decor needs.
Gifting & Occasions
We don't offer traditional gift wrap, but our signs are packaged in clean, professional cardboard that is ready to be gifted as-is.
Yes! During checkout, you can add a gift message that we will print on the packing slip (no pricing info will be shown).
Yes, digital gift cards are available and delivered instantly via email-perfect for last-minute housewarming gifts.
Not at all. Aluminum is impressively lightweight, which keeps shipping costs low and makes them easy to mail to friends or family.
Wholesale & Business
Our wholesale orders start at 24 units. Visit our Wholesale Page to apply.
We offer selective partnerships for established home decor and gifting sites. Please email wholesale@tinprints.com.
We are proud to support military and charity organizations. Reach out to us for special non-profit pricing.
Yes, for wholesale partners, we can provide signs with retail-ready labels or UPC codes already applied.
Troubleshooting
Different screens (phones vs laptops) display colors differently. While we aim for exact matches, minor variations in saturation and brightness are normal.
Aluminum is easy to adjust. Lay it on a flat surface and apply gentle pressure. If the bend is significant, email us for a free replacement!
Please check your Spam or "Promotions" folder. If you still don't see it, you may have a typo in your email-contact us and we'll fix it.
Canadian orders are tracked via USPS until they reach the border, where they are then handled and tracked by Canada Post.
Legal & Safety
Aluminum is non-combustible and does not burn. They are safe for use in garages, kitchens, and workshops where heat may be present.
Our inks are industrial-grade but VOC-free and safe for residential use once cured. They do not emit harmful odors.
All Tin Prints artwork is copyrighted. Reproduction or commercial use of our designs without permission is strictly prohibited.
Yes. Our store is powered by Shopify, which is Level 1 PCI DSS compliant and uses the highest encryption for payments.